Privacy Policy

1. Who We Are

RO Maintenance provides property renovation, home improvement and maintenance services in Wolverhampton and the surrounding areas.

This policy explains how we handle personal information collected through our website, enquiry forms, email, telephone, WhatsApp and customer communications.

2. Information We Collect

Depending on your enquiry and the services requested, we may collect:

• Your name, email address and telephone number.
• Your property address and details of the proposed work.
• Photographs, documents and other information you provide.
• Your preferred appointment dates and communications with our team.
• Quotation, contract, invoice and payment-related records where relevant.
• Technical information associated with website visits, such as IP addresses, browser information and security logs.
• Information collected through analytics, advertising and consent-management technologies, which may include Google Analytics, Google Ads, Google Tag Manager and Meta technologies, subject to your cookie choices where consent is required.

3. How We Use Your Information

We use personal information to respond to enquiries, arrange site visits, prepare quotations, deliver agreed services, communicate about projects and maintain business records.

We may also use it to protect our website, prevent misuse, resolve complaints and meet legal obligations. Where permitted, we may use contact details for relevant service or marketing communications. Where consent is required, we will obtain it before sending such marketing. You can ask us to stop direct marketing at any time.

We do not sell your personal information.

4. Our Lawful Bases

• Contract: to take steps at your request before entering a contract and to deliver agreed services.
• Legitimate interests: to manage enquiries, maintain business records, protect our systems and handle service-related communications where these interests do not override your rights.
• Legal obligation: where records or disclosures are required by law.
• Consent: where required for optional tracking or particular marketing activities.

Where processing relies on consent, you can withdraw it without affecting the lawfulness of processing before withdrawal.

5. Contact Forms, Email, Telephone and WhatsApp

Information submitted through our contact forms is used to handle your enquiry. Depending on the form configuration, it may be delivered by email and retained in the website system.

Email and telephone communications may form part of our enquiry or customer records.

If you contact us through WhatsApp, your information is also processed by WhatsApp under its own privacy terms. A form that opens WhatsApp does not send the prepared message until you choose to send it.

6. Who We Share Information With

Where necessary, information may be shared with service providers supporting our website, hosting, email, communications and business administration.

Relevant project information may be shared with subcontractors, tradespeople and other contractors involved in agreed work. We limit the information shared to what is reasonably necessary for them to perform their role.

We may also share information with professional advisers, insurers or public authorities where appropriate or legally required.

7. International Processing

Some technology providers may process information outside the United Kingdom. Where we are responsible for such transfers, we will use applicable safeguards required by UK data protection law.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Enquiry records that do not lead to work are retained only for as long as reasonably necessary to manage the enquiry and follow-up. Customer and project records are retained as needed to provide the service, manage warranties, resolve disputes or establish, exercise or defend legal claims. Financial, invoice and accounting records may be retained for the period required by applicable tax and accounting law. Analytics and advertising data is retained according to the settings and retention periods of the relevant services and our cookie controls.

9. Protecting Your Information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss and misuse. No website, email service or online communication method can be guaranteed completely secure.

10. Your Rights

Depending on the circumstances, you may have rights to access, correct or delete your information, restrict or object to processing, receive or transfer certain information, and withdraw consent where we rely on it.

To make a request, email office@romaintenance.co.uk. We may need to verify your identity before responding.

You may also complain to the Information Commissioner’s Office (ICO).

11. Cookies and Third-Party Content

Our website includes a Google Reviews widget supplied through Trustindex. Third-party content may involve requests to external providers and processing of technical information.

Our website may use cookies and similar technologies for essential functionality, security, analytics, advertising and measurement. These may involve services provided by Google, Meta and other technology providers. Where UK law requires consent for non-essential cookies or similar technologies, they should only be used in accordance with your consent choices. You can change or withdraw your choices through the cookie controls available on the website.

12. Changes to This Policy

We may update this policy when our services, website tools or data-handling practices change. The latest version will be published on this page.