Privacy Policy

1. Who We Are

RO Maintenance provides property renovation, home improvement and maintenance services in Wolverhampton and the surrounding areas.

This policy explains how we handle personal information collected through our website, enquiry forms, email, telephone, WhatsApp and customer communications.

Contact us about privacy:

2. Information We Collect

Depending on your enquiry and the services requested, we may collect:

• Your name, email address and telephone number.
• Your property address and details of the proposed work.
• Photographs, documents and other information you provide.
• Your preferred appointment dates and communications with our team.
• Quotation, contract, invoice and payment-related records where relevant.
• Technical information associated with website visits, such as IP addresses, browser information and security logs.
• Information collected through enabled analytics or advertising tools, as explained in our Cookie Policy.

Please avoid including sensitive personal information or information about other people unless it is necessary and you are authorised to provide it.

3. How We Use Your Information

We use personal information to respond to enquiries, arrange site visits, prepare quotations, deliver agreed services, communicate about projects and maintain business records.

We may also use it to protect our website, prevent misuse, resolve complaints and meet legal obligations.

We do not sell your personal information.

4. Our Lawful Bases

We rely on the following lawful bases where applicable:

• Contract: to take steps at your request before entering a contract and to deliver agreed services.
• Legitimate interests: to manage enquiries, maintain appropriate business records, protect our systems and handle service-related communications, where these interests do not override your rights.
• Legal obligation: where records or disclosures are required by law.
• Consent: where required for optional tracking or particular marketing activities.

Where processing relies on consent, you can withdraw it without affecting the lawfulness of processing before withdrawal.

5. Contact Forms, Email, Telephone and WhatsApp

Information submitted through our contact forms is used to handle your enquiry. Depending on the form configuration, it may be delivered by email and retained in the website system.

Email and telephone communications may form part of our enquiry or customer records.

If you contact us through WhatsApp, your information is also processed by WhatsApp under its own privacy terms. A form that opens WhatsApp does not send the prepared message until you choose to send it.

Providing optional information is voluntary. If you do not provide information needed to understand or carry out the work, we may be unable to prepare an accurate quotation or provide the service.

6. Who We Share Information With

Where necessary, information may be shared with service providers supporting our website, hosting, email, communications and business administration.

Relevant project information may be shared with tradespeople involved in agreed work. We limit this to what is necessary for their role.

We may also share information with professional advisers, insurers or public authorities where appropriate or legally required.

7. International Processing

Some technology providers may process information outside the United Kingdom. Where we are responsible for such transfers, we will use applicable safeguards required by UK data protection law.

You may contact us for information about the safeguards relevant to your data.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Enquiry records are reviewed and removed when no longer needed. Customer, contractual and financial records may be retained longer to meet legal obligations, manage claims and maintain appropriate business records.

Retention depends on the type of record, the work involved and applicable legal requirements.

9. Protecting Your Information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss and misuse.

No website, email service or online communication method can be guaranteed completely secure.

10. Your Rights

Depending on the circumstances, you may have rights to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion.
• Restrict processing.
• Object to certain processing.
• Receive or transfer certain information.
• Withdraw consent where we rely on it.

These rights are subject to applicable conditions and exceptions.

To make a request, email office@romaintenance.co.uk. We may need to verify your identity before responding.

You may also complain to the Information Commissioner’s Office (ICO).

11. Cookies and Third-Party Content

Our website includes a Google Reviews widget supplied through Trustindex. Third-party content may involve requests to external providers and processing of technical information.

Cookies and similar technologies used by the website are addressed separately in our Cookie Policy. That policy must reflect the tools actually enabled on the website.

12. Changes to This Policy

We may update this policy when our services, website tools or data-handling practices change. The latest version will be published on this page.